Eliminates harmful compounds for cleaner indoor air.

No. HEPA filters only remove particles like dust, pollen, and bacteria. They cannot effectively remove gases like formaldehyde, which is why a dedicated formaldehyde filter or activated carbon filter is required.

No. Do not wash this filter as water can damage the adsorption or catalytic materials and reduce its overall effectiveness.

Yes. Many formaldehyde filters also reduce VOCs and household odours, although performance largely varies depending on the material of the filter.

It significantly reduces formaldehyde levels but cannot prevent new formaldehyde from continuously being emitted by furniture or building materials. It’s recommended to keep your home or office space well-ventilated as well.

Yes. The formaldehyde filter targets gaseous pollutants. Particles such as PM2.5, dust, pollen, and many airborne microbes are primarily captured by the HEPA filter.

If your air purifier has a filter life indicator, replace it when prompted. Otherwise, replace it according to the recommended schedule or sooner, if there are persistent odours or reduced air purification performance.

We only ship within Singapore (https://stryv.co/), Malaysia (https://stryv.my/), Hong Kong & Macau (https://stryv.hk/) and Taiwan (https://stryv.tw/) for orders made on the country-specific website.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

If your order is delayed beyond the estimated delivery time, please reach out to our customer support team at contact@stryv.com.

We will investigate the issue and provide you with an update on the status of your delivery.

You may reach out to us at contact@stryv.com to make arrangements. A fee may apply.

If you receive a damaged or defective product, please contact our customer support team at contact@stryv.com within 7 days of delivery. We will guide you through the return and replacement process to ensure your satisfaction.

If you need to change the delivery address or update your order details, please contact our customer support at contact@stryv.com as soon as possible.

We'll do our best to accommodate your request, but it may depend on the order's processing and shipping status.